SHIPPING & PICKUP POLICY

SHIPPING + PICKUP

We can’t wait to get your EIGHT X EIGHT goodies to you! Here’s everything you need to know about shipping and in-store pickup.


IN-STORE PICKUP

Local? Skip the shipping and pick up your order at our East Aurora shop β€” always complimentary!

Orders are typically ready within 1 business day. We’ll send you an email as soon as your order is ready for pickup, so please wait for that notification before stopping in.

Orders can be picked up during regular store hours. If someone else is picking up on your behalf, just make sure they have your order confirmation.

Please note: Your return window begins on the date your pickup-ready email is sent, not the date the order is collected. Pickup orders will be held for 10 business days.


SHIPPING

We currently ship within the U.S. and offer $9 flat-rate shipping.

Orders are typically processed within 2–3 business days. Once your order is on its way, you’ll receive an email with tracking information so you can follow it right to your door.

Please keep in mind that once a package leaves our shop, carrier delays can occasionally happen and are outside of our control. If your package is significantly delayed or appears to be lost, please reach out β€” we’re always happy to help however we can.

Once an order has been accepted by the shipping carrier, EIGHT X EIGHT is not responsible for packages or items that are lost, stolen, or damaged in transit. Any claims regarding shipping damage should be filed directly with the carrier.

Friendly Reminder: Your return window begins on the date your package is delivered.Β 


RETURNS ON SHIPPED ORDERS

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

For additional details and eligibility requirements, please see our Return + Exchange Policy.