RETURN & REFUND POLICY
RETURNS + EXCHANGES
We hope you love your EIGHT X EIGHT finds! If something doesn’t work out, we’re happy to offer an exchange or store credit within 14 days of purchase.
EIGHT X EIGHT does not offer refunds to the original form of payment.
RETURN ELIGIBILITY
To be eligible for an exchange or store credit:
Items must be returned within 14 days.
Items must be unworn, unwashed, and in original condition with all tags attached.
A receipt or gift receipt is required.
Items showing signs of wear, washing, alterations, makeup, deodorant, fragrance, pet hair, or other damage cannot be accepted.
For in-store purchases, the 14-day return window begins on the date of purchase.
For in-store pickup orders, the return window begins on the date your pickup-ready email is sent — not the date the order is collected.
For shipped online orders, please contact us within 14 days of delivery to begin your return.
FINAL SALE
The following items are FINAL SALE and cannot be returned or exchanged:
- Sale + markdown items
- Ranger Station
- Holiday styles
- Jewelry
- Beauty products
- Gift cards
- Custom or personalized items
- Any items won during a giveaway or fundraiser
Items marked Final Sale at the time of purchase are also not eligible for return or exchange.
ONLINE RETURNS
Customers are responsible for return shipping costs, and original shipping charges are non-refundable.
We recommend using a trackable shipping method when sending a return. EIGHT X EIGHT is not responsible for return packages that are lost or damaged in transit.
Once your return is received and approved, your store credit will be issued for the eligible merchandise amount.
A LITTLE NOTE FROM US
As a small business, we truly appreciate your understanding and respect for our return policy. Keeping our policy consistent allows us to be fair to every customer while continuing to bring you new pieces we think you’ll love.
If you have a question about a purchase or return, please reach out — we’re always happy to help!